Privacy Policy

Introduction

Slow Bread Hawaii ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (slowbreadhawaii.com) and place orders for our products.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you place an order or create an account, we collect the following personal information:

• Name: Your full name for order processing and customer service
• Email Address: To send order confirmations, updates, and communications
• Phone Number: For order-related communications and optional SMS notifications
• Password: If you create an account (stored securely using industry-standard encryption)
• Order History: Details of your past orders, including products, dates, and pickup information

Payment Information

We may collect payment information such as Venmo username or credit card details. Payment processing is handled by third-party payment processors who maintain their own privacy policies and security practices.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or source
• Device information (type, operating system, etc.)

How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process, fulfill, and deliver your orders
• Customer Service: To respond to your inquiries and provide customer support
• Account Management: To create and manage your account if you choose to register
• Communications: To send order confirmations, updates, and important notices via email or SMS (if opted-in)
• Improvement: To improve our website, products, and services
• Legal Compliance: To comply with legal obligations and enforce our terms and policies
• Security: To detect and prevent fraud, abuse, and security issues

SMS/Text Messaging

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party service providers who help us operate our business (e.g., payment processors, SMS providers, email services). These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights, property, or safety
• Business Transfers: In connection with a merger, sale, or transfer of our business assets (your information would be transferred to the new owner)
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• Secure HTTPS encryption for data transmission
• Password hashing using industry-standard encryption algorithms
• Regular security updates and monitoring
• Limited access to personal information by authorized personnel only

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it. Order history may be retained for business records and legal compliance purposes.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails or SMS messages at any time
• Account: Update your account information by logging into your account

To exercise these rights, please contact us using the information provided at the end of this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences and shopping cart
• Analyze website traffic and user behavior
• Improve website functionality and user experience

Most web browsers accept cookies by default. You can modify your browser settings to decline cookies, but this may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites or services (e.g., Venmo, Instagram). We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately so we can delete it.

Hawaii Residents

As a Hawaii-based business operating under cottage food laws, we are subject to Hawaii state privacy regulations. Hawaii residents have the right to request information about the categories of personal information we collect and how it is used.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our website and services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: